Activity: 02.03 - Provide Initial Support
This activity would typically involve the initial investigation that must be done on an incident to look for its prior occurrence and resolutions provided. If the Incident Handler is unable to provide a workaround for the incident based on the available information, the incident must be escalated to the appropriate team for further diagnosis.
DescriptionWork Breakdown StructureRolesWork Product Usage
Workflow

Activity detail diagram: 02.03 - Provide Initial Support Incident Handler Conduct Initial Investigation And Resolve Incident Escalate Incident To Next Level Incident Handler Incident Manager Conduct Initial Investigation And Resolve Incident Escalate Incident To Next Level Incident Manager Incident Closure Record Incident Communication Conduct Initial Investigation And Resolve Incident Incident Reassignment Communication Escalate Incident To Next Level Incident Closure Record Incident Communication Conduct Initial Investigation And Resolve Incident Incident Reassignment Communication Escalate Incident To Next Level
Work Breakdown